Acting General Manager

What You Will Own

1. Own Your Team’s Business Results

Take overall responsibility for your team’s performance. You will be accountable for:

• Revenue
• Profitability
• Sales Pipeline
• Collection
• Client Growth & Retention
• Project Delivery
• Team Performance
• Operational Effectiveness

Know where your team stands, what is working, what is not working and what needs to happen next.

2. Drive Revenue & Business Growth

• Work closely with Sales and Client Services to build revenue and develop new business.
• Ensure the team maintains a strong and actionable sales pipeline.
• Participate directly in major pitches, negotiations and strategic client discussions when required.
• Develop existing clients into larger and longer-term accounts.
• Identify new commercial opportunities, partnerships and revenue channels.
• Ensure commercial opportunities are followed through until results are achieved.

You do not need to personally close every deal, but you must be capable of helping the team create, progress and win business.

3. Build & Lead a High-Performing Team

• Build the right team structure around business objectives.
• Lead managers and team members across different functions.
• Set clear responsibilities, targets and expectations.
• Identify performance gaps and take action quickly.
• Coach and develop people who demonstrate potential.
• Build future managers and leaders instead of creating a team that depends entirely on you.

Your success is not measured only by what you can personally achieve. It is also measured by what your team can achieve under your leadership.

4. Turn Strategy Into Execution

Management may establish the direction. Your responsibility is to make it happen.

• Translate company objectives into clear team priorities and action plans.
• Break larger goals into measurable responsibilities and timelines.
• Ensure teams understand what needs to be achieved and why.
• Follow through until actions are completed and results are produced.
• Remove bottlenecks that prevent execution.

Do not allow plans to remain as presentations, meetings or discussions. Turn them into results.

5. Connect Different Functions

A strong business cannot operate in silos.

• Ensure Sales, Client Services, Creative, Content, Production, Marketing and Operations work towards the same objectives.
• Establish clear ownership between functions.
• Resolve cross-functional issues quickly.
• Improve communication and workflow.
• Ensure commercial commitments can actually be delivered.
• Balance client expectations, creative quality, operational capacity and profitability.

6. Make Decisions & Solve Problems

You will be expected to take ownership when problems arise, including:

• Commercial Challenges
• Client Issues
• Team Performance
• Resource Constraints
• Delivery Problems
• Operational Bottlenecks
• Internal Coordination
• Unexpected Business Issues

Understand the problem, identify the root cause, make a decision and drive the solution. Escalate when necessary – but do not make escalation your default solution.

7. Build Management Discipline

Create a team that operates with visibility and accountability. Ensure there is clear tracking of:

• Revenue
• Pipeline
• Collection
• Client Status
• Project Status
• Profitability
• Team Targets
• Key Problems
• Action Plans

Reports should not exist merely for reporting purposes. Use information to identify problems, make decisions and drive action.

8. Develop the Next Level of Leaders

• Identify high-potential team members.
• Coach managers to become stronger leaders.
• Delegate real ownership.
• Develop succession within the team.
• Build a structure that can continue performing as the business grows.

A strong Acting General Manager should eventually be able to build more managers, stronger teams and greater business capacity.

Who We Are Looking For

We care more about what you have successfully built, led and achieved than how many years you have worked or what title appears on your CV.

Proven Business Results

You should be able to demonstrate situations where you personally played a major leadership role in achieving meaningful business results. This may include:

• Growing Revenue
• Building a Business Unit
• Turning Around an Underperforming Team
• Building a High-Performing Team
• Winning or Growing Major Clients
• Launching a New Business, Product or Market
• Improving Profitability
• Scaling Operations
• Delivering Major Projects
• Developing Successful Managers or Leaders

We want to understand:

• What were you responsible for?
• What was the situation when you took over?
• What targets were you expected to achieve?
• What actions did you personally take?
• What measurable results were produced?
• How did your team improve under your leadership?
• Can those achievements be reasonably verified?

Commercial Leadership

You understand how a business makes money. You should be comfortable discussing:

• Revenue
• Sales
• Pipeline
• Pricing
• Margins
• Costs
• Collection
• Profitability
• Client Retention
• Business Growth

You do not need to come from a pure sales background, but you must be commercially capable and comfortable taking responsibility for business results.

People Leadership

You have demonstrated that you can:

• Build teams.
• Set clear expectations.
• Hold people accountable.
• Coach and develop people.
• Handle underperformance.
• Resolve conflicts.
• Delegate effectively.
• Develop future leaders.

We are not looking for someone who simply manages tasks. We are looking for someone who can build people who produce results.

Execution Ability

You know how to move from Direction -> Plan -> Action -> Follow-Up -> Result.

You are comfortable operating in an environment where priorities can move quickly and leaders are expected to take ownership rather than wait for instructions.

What Matters More Than Years or Certificates

There is no strict minimum number of years and no strict degree requirement.

What matters more is:

• What business results have you produced?
• What teams have you successfully led?
• Have you grown revenue or profitability?
• Can you understand and drive sales?
• Can you manage different functions at the same time?
• Can you turn strategy into execution?
• Can you make difficult decisions?
• Can you solve problems without waiting for someone else?
• Can you develop people into stronger leaders?
• Can you take ownership of an entire team’s results?

Skills That Matter

• Business Leadership
• Commercial Management
• Revenue Growth
• Business Development
• P&L Management
• Strategic Planning
• Execution Management
• Cross-Functional Leadership
• Team Building
• Performance Management
• Leadership Development
• Client & Stakeholder Management
• Financial & Commercial Awareness
• Problem-Solving
• Decision-Making
• Negotiation
• Project & Operational Management
• Data-Driven Management
• Organisational Development

我们的价值观

We look for people whose behaviours align with ToYm’s core values:

• CUSTOMER-CENTRIC
• PURPOSE-DRIVEN & RESULTS-ORIENTED
• TEAMWORK
• RESPONSIBILITY
• EFFECTIVE EXECUTION
• HUMBLE & LEARNING
• PURSUIT OF EXCELLENCE
• CONTINUOUS INNOVATION
• CONTRIBUTE TO SOCIETY

We do not only ask whether you agree with these values. We look at how you have demonstrated them through your past actions, decisions and results.

Rewards & Growth

• Opportunity to lead your own business team within ToYm.
• Direct ownership of meaningful commercial and operational results.
• Opportunity to build and develop your own management team.
• Exposure across advertising, content, media, entertainment, technology and other growing business areas.
• Opportunity to take on increasingly larger teams and business responsibilities based on results.
• Clear opportunity to progress into greater General Management and senior leadership responsibilities.

The greater the business value and leadership capacity you build, the greater the opportunity for your role to grow with ToYm.

This Role Is For You If…

You do not want to manage only one function.

You want to:

• Build a Team.
• Grow Revenue.
• Develop People.
• Solve Problems.
• Make Decisions.
• Own the Results.

You are comfortable being accountable not only when things go well, but also when they do not.

You want the opportunity to prove that you can take a team, build its capabilities and turn company direction into measurable business results.

Come build and lead a winning business team with ToYm.